Refund policy

All sales are final. Due to the handmade and often custom nature of our products, PanacheD² does not accept returns or exchanges.

Exceptions:
If your item arrives damaged or defective, please contact us within 3–5 days of delivery at panached2llc@gmail.com with your order number and photos of the item. We'll review and make it right, this may include a replacement or store credit, at our discretion.

Custom and made-to-order items:
Custom artwork, custom jewelry, and made-to-order pieces are non-refundable once production has begun, as these items are created specifically for you.

If you have questions about a specific order before purchasing, reach out to us at panached2llc@gmail.com or via Instagram DM (@panached2art) — we're happy to help you choose the right piece.